DELIVERY & RETURNS
FREE DELIVERY ON ORDERS OVER £100 TO MAINLAND UK
When we accept your order, we aim to deliver your product(s) within 2-3 working days. Delivery is free on orders over £100 and £5.85 per order on orders under £100. Please note we only deliver on weekdays (excluding Bank Holidays) between the hours of 8am and 6pm.
RETURN OR EXCHANGE AN ITEM - OUR 100% MONEY BACK GUARANTEE
How to return Products that have already been delivered to you when you exercise your Consumer Cancellation Right over those Products
You can return any Product to Van Vault Returns Deparment, Boundary Way, Lufton Trading Estate, Yeovil, Somerset, BA22 8HZ with proof of purchase. Alternatively, to arrange for the Product to be collected, please email [email protected] or telephone us on 0115 780 2383, with your order number and the details of Product to be returned. We will arrange for the collection of the Product by our nominated carrier. Please note that prices for this service are available on request.
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned still sealed in it's original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
For more information, see Terms of Sale.