FAQs

I have lost the keys to my Van Vault, what should I do?

A key replacement service is offered on all Lever Locks. In order to match the right replacement key to your security container, obtain the Key Reference located on a silver plaque riveted on the side of each security Van Vault. Email sales@vanvault.co.uk to obtain your replacement key. There will be a charge for this service which you will be notified on before purchase.

How do I know which Van Vault is suitable for my needs?

A product size guide can be found on each of the product pages. Use this as a guide as to which Van Vault will fit your vehicle.

Where is the closest dealer in my area?

The dealer locator can be found at the bottom of every page. Enter your postcode to find your nearest dealer.

What types of payment method do you accept?

We currently accept the following credit/debit cards: Visa, Visa Debit, Mastercard and Maestro.

Are my payment details secure?

Vanvault.co.uk uses the Sage Pay ePDQ system to process your online payments. Sage Pay utilises the same high standard as Internet banking to process card transactions from the website. Payment details are captured within the secure ePDQ infrastructure and therefore you have complete confidence that your details are secure. ePDQ takes responsibility for capturing and storing card details on its secure servers and always ensures that this information is held with the very high levels of security you would expect from a major financial services company.

What do I do when I sell my vehicle?

This is up to you. You can either sell your vehicle with the Van Vault product already fitted or you can remove it. However, if you have fixed the Van Vault into your vehicle, remember there will be 4 fitting point holes remaining in the vehicle.

Will securing a Van Vault into my vehicle reduce my insurance premium?

All insurance companies are different and will assess your insurance depending on various factors. Speak with your individual insurance provider to see whether your Van Vault product will affect your insurance premium.

How can I get replacement keys?

A key replacement service is offered on all Lever Locks. In order to match the right replacement key to your security container, obtain the Key Reference located on a silver plaque riveted on the side of each security Van Vault.

Where can I find spares & extras?

Spares and optional extras are available across the Van Vault vehicle storage range including castor wheel sets, lid stays, gas struts and locks.

What do I need to consider when looking for a vehicle or on-site security solution

Size of your vehicle or location - do not forget to obtain chassis drawings of your vehicle prior to installation What will you be looking to safeguard? How much are you willing to spend? Does the solution need to be portable? If you still require further guidance, our team is available to guide you. Do not hesitate to send your query over to info@vanvault.co.uk.

What do I need to consider when installing a Van Vault into a vehicle?

If you choose to fit your Van Vault product in a vehicle, ensure that you consult and follow your vehicle handbook, or the instructions of your vehicle manufacturer/local dealership, to locate the appropriate fitting point(s)/method of fitting for this product. Do this before installation to avoid damage to any aspects of your vehicle.We do not accept liability or responsibility for any damage to, or effects on, a vehicle caused by incorrect fitting or installation or the selection of inappropriate fittings. Nothing in these instructions shall exclude or limit our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation and (c) any other matter which it would be illegal for us to exclude.